Recently a young client in his early 20s approached his industry super fund. As he was self-employed, he had decided to take out a policy for Death, Total and Permanent Disablement, and most importantly, income protection. He wanted to ensure he was adequately covered in the event of an accident or illness that could prevent him for working.
The client also had a previous history with his back. He had been seeing a chiropractor to ensure that as he got older he could prevent any major issues.
However upon receipt of the request, the industry fund declined his cover without discussion. It had no interest in finding out why he was seeing a chiropractor.
Luckily, he was referred to JBS through a friend. During our discovery process we found out more about his back and treatment, and approached a number of insurers to get a preliminary understanding of what they could offer him. We provided him with our advice, and last week received notification that the cover is all in place with no loadings or exclusions. We even obtained a higher level of cover than the industry super fund initially offered. Roll on a very happy client!
The moral of this story is that we are professionals and we understand precisely how insurance works. By asking the right questions, together with an understanding what the client’s needs and goals are, we can ensure the right levels of cover are put in place and that the right results are achieved.
